At Fuego & Fragancia, every product is carefully handcrafted and inspected before shipping. Because our candles, wax melts, and room sprays are personal fragrance products, we maintain a limited and realistic return policy.

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Returns

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We accept returns within 7 days of delivery for items that are unused, unopened, and in their original packaging.

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To be eligible for a return, the product must:

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• be unused
• not burned or sprayed
• be in original packaging
• be in resalable condition

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Returns requested after 7 days from delivery cannot be accepted.

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Non-Returnable Items

 

For hygiene and product integrity reasons, we cannot accept returns for:

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• used candles
• burned candles
• opened room sprays
• used wax melts
• partially used products
• custom or made-to-order items

 

Damaged or Incorrect Items

 

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

 

Send an email to: fuego.fragancia@gmail.com

 

Include:

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• your order number
• clear photos of the item and packaging

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We will gladly replace the item or issue a refund if the damage occurred during shipping or if an incorrect product was sent.

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Refunds

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Once your return is received and inspected, we will notify you of the approval of your refund.

 

If approved:

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• refunds will be issued to the original payment method
• processing may take 5–10 business days depending on your bank

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Shipping costs are non-refundable.

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Return Shipping

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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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Contact

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For any questions regarding returns or refunds, please contact us at: fuego.fragancia@gmail.com

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